Rachel was amazing at listening to our goals and our wishes and creating a personalized plan that worked for us. We had reservations about some sleep training methods, and she ensured that she catered our plan to fit our needs and wishes, rather than providing a "one plan fits all" type of program. As well, she never judged our sleep practices or parenting choices, but rather praised us for all the great things we were already doing. Rachel made herself available to me, both by phone and by email, to address my questions and concerns, and adjusted our plan as necessary during sleep training. She was approachable, friendly, patient, and helpful!